She answers on the spot, at any hour
No waiting for an office to open: you write what is going on in your own words and Clara answers right away, day or night. Your case gets a number so you can follow it.
How it works
Support with Clara
Real help, right away and at any hour
Clara is the YSNOne support assistant: an artificial intelligence that knows the Presupeso manual and answers you on the spot. She already knows who you are and which screen you were on, and the team is behind her: when it is needed, a person takes over in the same conversation.
She already knows who you are and where you were
You go in from More › Help and support with the «Talk to Clara» button, and she already knows your name, your plan and which screen you were on. No need to explain everything from scratch. Your accounts, balances and transactions are not sent to support.
How it works
She takes you to the exact page of the manual
When her answer comes from the help center, Clara shows you the page with a «Take me there» button, with its steps and screenshots. She only cites pages that exist: she does not make answers up.
How it worksA person from the team, when it is needed
If you prefer, tap «I would rather talk to a person» at any time. Clara hands your case to the team with a summary, and you stay in the same conversation, without telling it all again.
How it worksYou always know who is writing
Clara is an artificial intelligence and she tells you so. Each message carries its label, «AI» or «team member», so you never wonder who you are talking to.
How it worksYour cases, always in sight
In More › Help and support, «My support cases» shows what you have asked, with its number and where it stands. And if a screenshot explains it better, you send it to Clara in the conversation.
How it worksSupport with Clara
Questions about this
Is Clara a person?
No. Clara is an artificial intelligence that knows the Presupeso manual, and she always tells you so. The YSNOne team is behind her: when your case needs it, a person takes over in the same conversation.
Does Clara see my accounts and balances?
No. Support only gets your name, your email, your plan and the screen you were on. If Clara needs a figure, she asks you for it, and you decide what to tell her.
How do I reach Clara?
In the app, open More and tap Help and support; then tap Talk to Clara. The support screen opens with the Presupeso logo, without signing in again.
See it from the inside before you decide
In the demo you sign in with your account and we set up your own copy with sample data: a family budget with three months of transactions and a business. Try everything; nobody else sees it.